Shop Policies

Purchasing

Hello and thank you for visiting Sweet Lemon Thyme! We handcraft and offer custom modest active and athleisure wear skirts to fit your personal and modesty preference. We also offer a great collection of curated tops and everyday leisure wear. 

Order Processing

  • Sweet Lemon Thyme is a small family owned business. We do not process, fulfill or ship orders on weekends, holidays, personal vacations and unforeseen emergencies. Orders of operation are Monday through Friday, and order processing, shipping and fulfillment reflect this. Order processing, fulfillment and ship times can be interrupted in the case of a production and/or personal emergency, and during vacations and holidays. 
  • Stocked and ready to ship items ship within 1-2 business days. Listing descriptions provide information on the processing ship times.
  • Handcrafted/custom active and leisure wear take a processing time 10-14 business days. Each listing provides an estimated processing time. This does not include transit times. Transit times are contingent upon carrier. Large orders and orders placed with extra customizations can take additional time for processing. 
  • Orders placed during a high volume time (holidays, promos, weekends, etc.) may take an additional 3-4 business days in processing. Please take this into consideration when placing an order. 
  • Once an order is placed, we cannot make changes or revisions.

Shipping and Fulfillment

  • Once an order is processed, please allow up to 1-2 business days to prepare for shipment. 
  • Orders placed separately but to the same address are not combined and will ship separately. If you are wanting to combine an order, please place the order together.
  • Please make sure your shipping address is current and correct, otherwise the order will not be shipped if our shipping system rejects the provided address. These orders could result in a cancelation and refund.
  • Please ensure custom options are selected at checkout on items that are customizable, otherwise the order could be delayed in processed canceled.
  • For shipped orders, we are not responsible for lost or stolen packages due to incorrect/invalid addresses. The customer is responsible for any additional incurred charges for shipments returned due to shipping address errors on their part. 
  • If the package is declared "delivered" and not able to be located, we are not responsible for replacement or refund.

Returns + Exchanges + Cancelations

Because our skirts are custom made, we ask that you review sizing and product details carefully before placing your order.
  • Full-price custom skirts may be returned within 3 days of delivery. Approved returns are subject to a restocking fee of 30% and store credit ONLY.
  • Return shipping is the responsibility of the customer.
  • Items must be unworn, unwashed, an in original condition.
  • All sale, discounted, or promotional items are FINAL SALE. This includes orders placed with a free shipping discount. These items are not eligible for return or exchange.
  • Due to the made-to-order nature of our garments, we do not offer refunds for fit preference, color variation, or fabric feel.
  • If there is a defect or error on our end, please contact us within 3 days of delivery so we can make it right.
  • Orders cannot be changed, revised or canceled once they are placed.

Shipping

  • SLT skirt orders take 10-14 business days to process prior to shipping unless otherwise noted in the listing description. This does not include pre-shipment (preparing the order for shipment) or transit times.
  • Orders placed separately but to the same address are not combined and will ship separately. If you are wanting to combine an order, please place the order together.
  • For shipped orders, we are not responsible for lost or stolen packages due to incorrect/invalid addresses. The customer is responsible for any additional incurred charges for shipments returned due to shipping address errors on their part.
  • Please ensure custom options are selected at checkout on items that are customizable, otherwise this can delay order. 
  • If the package is declared "delivered" and not able to be located, we are not responsible for replacement or refund.