FAQS
General Product Questions
Q: What is Sweet Lemon Thyme?
A: We provide stylish and functional modest activewear, made here in the USA To learn more about our company and how we started SLT, please visit our About Us section.
Q: I see your models wearing a shorter length of skirt. Do you offer long lengths?
A: Yes! We offer various lengths to meet your modesty preference. Skirt length options can be selected at checkout.
Q: There are different legging length options? Which one should I choose?
A: While we do handcraft and customize orders, the length options are the customer's preference. We recommend measuring your inseam as to where you would like the leggings to fall and order the length closest to that. Our fabric is stretchy and legging length may be longer if stretched down. Our size chart can point you in the right direction if you're unsure of what length to select.
Q: Are your skirts good for cold weather?
A: Yes and no. Our Classic SLT sets are great for lifestyle & athleisure during colder weather however we do not recommend skiing or doing high performance winter sports in this collection. Our Premium Collection is a thicker material and one that might offer a bit more warmth during cooler weather. This collection is also sweat wicking, so would be a good choice for activities in the snow and versatile enough for warmer weather.
Q: Are your skirts ok for water?
A: Our Classic SLT sets are wonderful for water and even provide up to SPF50 sun protection.
Q: I've never ordered from you and I don't know what size to get. How do sizes run?
A: Good question! Our sizes run true to size however we always recommend checking out our size chart prior to purchasing to make sure you order the size you need.
A: We provide stylish and functional modest activewear, made here in the USA To learn more about our company and how we started SLT, please visit our About Us section.
Q: I see your models wearing a shorter length of skirt. Do you offer long lengths?
A: Yes! We offer various lengths to meet your modesty preference. Skirt length options can be selected at checkout.
Q: There are different legging length options? Which one should I choose?
A: While we do handcraft and customize orders, the length options are the customer's preference. We recommend measuring your inseam as to where you would like the leggings to fall and order the length closest to that. Our fabric is stretchy and legging length may be longer if stretched down. Our size chart can point you in the right direction if you're unsure of what length to select.
Q: Are your skirts good for cold weather?
A: Yes and no. Our Classic SLT sets are great for lifestyle & athleisure during colder weather however we do not recommend skiing or doing high performance winter sports in this collection. Our Premium Collection is a thicker material and one that might offer a bit more warmth during cooler weather. This collection is also sweat wicking, so would be a good choice for activities in the snow and versatile enough for warmer weather.
Q: Are your skirts ok for water?
A: Our Classic SLT sets are wonderful for water and even provide up to SPF50 sun protection.
Q: I've never ordered from you and I don't know what size to get. How do sizes run?
A: Good question! Our sizes run true to size however we always recommend checking out our size chart prior to purchasing to make sure you order the size you need.
General Return + exchange questions
Q: My skirt doesn't fit. I'm unhappy with my purchase. I think my order is wrong. What do I do?
A: We understand shopping online can be touch and go however due to the handcrafted and custom nature of our modest active/leisure wear, there are some exclusions to returns. A 30% restocking fee is applied to any returnable item(s). Orders placed during a sale or with discount code are considered final sale.
Due to the high volume of orders we receive, fabric being set aside for each order and processing time being scheduled, orders cannot be changed, revised or canceled after 24 hours of being placed. Please be mindful of this when purchasing.
In the case of a refund being granted on terms and conditions, please allow 2-5 business days for processing and to the original form of payment.
A: We understand shopping online can be touch and go however due to the handcrafted and custom nature of our modest active/leisure wear, there are some exclusions to returns. A 30% restocking fee is applied to any returnable item(s). Orders placed during a sale or with discount code are considered final sale.
Due to the high volume of orders we receive, fabric being set aside for each order and processing time being scheduled, orders cannot be changed, revised or canceled after 24 hours of being placed. Please be mindful of this when purchasing.
In the case of a refund being granted on terms and conditions, please allow 2-5 business days for processing and to the original form of payment.
General shipping questions
Q: How long does it take to receive an order?
A: Custom SLT orders take an estimated 5-7 business days to process, excluding holidays and weekends, and 1- 2 business days for shipping fulfillment. This does not include transit times. All of our skirts, unless otherwise stated as "Ready to Ship", are handcrafted and custom made in Arizona. We understand time is valuable and we do aim to process orders within 5-7 business days, but please keep in mind that we are a small business and during busy periods such as launches, sales, promos, and holidays, there may be slight delays. If you are needing your order by a certain time, please feel free to reach out and request a rush.
A: Custom SLT orders take an estimated 5-7 business days to process, excluding holidays and weekends, and 1- 2 business days for shipping fulfillment. This does not include transit times. All of our skirts, unless otherwise stated as "Ready to Ship", are handcrafted and custom made in Arizona. We understand time is valuable and we do aim to process orders within 5-7 business days, but please keep in mind that we are a small business and during busy periods such as launches, sales, promos, and holidays, there may be slight delays. If you are needing your order by a certain time, please feel free to reach out and request a rush.
General check out questions
Q: How do I know what lengths are available?
A: We offer the lengths in each listing and also on our size chart page.
Q: I'm trying to use a discount code. Where do I add it?
A: The discount code can be applied at checkout, right before billing information is added.
Q: I placed an order but forgot to add my promo code. Can I have it adjusted?
A: Unfortunately, we are not able to make any changes to orders once they are placed.
Q: I have two discount codes and I'm trying to use both. Can I do that?
A: Bummer! Our website platform does not honor two discounts at a time. If you are using a store credit with a promo code, please purchase with store credit code and we will make the necessary promo adjustments once the order has been placed.
Q: I received a gift card. How do I use it?
A: Yay! Gift cards come with a code to redeem at checkout. Simply put in the code provided on your digital gift card in the "DISCOUNT CODE" box and it should apply it to the order. Gift cards purchased through the website are valid for 90 days.
A: We offer the lengths in each listing and also on our size chart page.
Q: I'm trying to use a discount code. Where do I add it?
A: The discount code can be applied at checkout, right before billing information is added.
Q: I placed an order but forgot to add my promo code. Can I have it adjusted?
A: Unfortunately, we are not able to make any changes to orders once they are placed.
Q: I have two discount codes and I'm trying to use both. Can I do that?
A: Bummer! Our website platform does not honor two discounts at a time. If you are using a store credit with a promo code, please purchase with store credit code and we will make the necessary promo adjustments once the order has been placed.
Q: I received a gift card. How do I use it?
A: Yay! Gift cards come with a code to redeem at checkout. Simply put in the code provided on your digital gift card in the "DISCOUNT CODE" box and it should apply it to the order. Gift cards purchased through the website are valid for 90 days.
