Terms and conditions
Purchasing
Hello and thank you for visiting Sweet Lemon Thyme! We handcraft and offer custom modest active and athleisure wear skirts to fit your personal and modesty preference. We also offer a great collection of curated tops and everyday leisure wear!
We have a variety of product available to purchase but not all items are created equal when it comes to turnaround time. Due to high demand, we outsource 70-80% of our modest activewear skirts to a local manufacturing team and process the rest in house. Our product is the same whether outsourced or processed in house, only different turnaround times. If an item is in stock, which it will say in the the listing, it ships within 1-3 business days. If an item is handcrafted in house, there is a 7-12 business day processing time without unforeseen delays. This processing time DOES NOT include packing, shipping and transit times. Please take this into consideration when ordering. Curated items are stocked and ready to ship unless otherwise stated as pre-order and ship out within 1-3 business days.
If purchasing.....
In House Custom & Handcrafted
These items are handcrafted and customized for you. We offer customizable options at checkout in current colors and prints we are offering at the time. We process orders in house which means that an individual hand cuts and crafts your order based off of custom selections at checkout. This is a very unique process and one where a lot of time and attention to detail is put in to each order. Due to this shopping platform and the volume of order we process, there is a processing time of 14 to 21 business days, excluding holidays and non-operative days of business, as well as unforeseen delays. This processing time does not include packaging, shipping and transit times.
These items are final sale and non-returnable due to the custom nature.
Outsourced SLT Skirts and Curated Items and Other Stocked Inventory
Our SLT manufactured skirts are the same style and design as our in house processed items however we have a local manufacturer we outsource to in order to help meet the supply and demand. This allows us to make available a high volume of inventory with quicker shipping. Yay! These items ship within 1-3 business days.
Curated Items
These items are curated by us for you. They are stocked and ready to ship unless otherwise stated as pre-order or backordered and an estimated ship time will be provided.
SALE Items & Quick Ship
These items are typically ready to ship. On occasion we will provide clearance items that are still processed in house, but offered at a discounted price. These items will provide an estimated ship date, otherwise SALE items and anything Quick Ship ships within 1-3 business days.
We have a variety of product available to purchase but not all items are created equal when it comes to turnaround time. Due to high demand, we outsource 70-80% of our modest activewear skirts to a local manufacturing team and process the rest in house. Our product is the same whether outsourced or processed in house, only different turnaround times. If an item is in stock, which it will say in the the listing, it ships within 1-3 business days. If an item is handcrafted in house, there is a 7-12 business day processing time without unforeseen delays. This processing time DOES NOT include packing, shipping and transit times. Please take this into consideration when ordering. Curated items are stocked and ready to ship unless otherwise stated as pre-order and ship out within 1-3 business days.
If purchasing.....
In House Custom & Handcrafted
These items are handcrafted and customized for you. We offer customizable options at checkout in current colors and prints we are offering at the time. We process orders in house which means that an individual hand cuts and crafts your order based off of custom selections at checkout. This is a very unique process and one where a lot of time and attention to detail is put in to each order. Due to this shopping platform and the volume of order we process, there is a processing time of 14 to 21 business days, excluding holidays and non-operative days of business, as well as unforeseen delays. This processing time does not include packaging, shipping and transit times.
These items are final sale and non-returnable due to the custom nature.
Outsourced SLT Skirts and Curated Items and Other Stocked Inventory
Our SLT manufactured skirts are the same style and design as our in house processed items however we have a local manufacturer we outsource to in order to help meet the supply and demand. This allows us to make available a high volume of inventory with quicker shipping. Yay! These items ship within 1-3 business days.
Curated Items
These items are curated by us for you. They are stocked and ready to ship unless otherwise stated as pre-order or backordered and an estimated ship time will be provided.
SALE Items & Quick Ship
These items are typically ready to ship. On occasion we will provide clearance items that are still processed in house, but offered at a discounted price. These items will provide an estimated ship date, otherwise SALE items and anything Quick Ship ships within 1-3 business days.
Shipping
- Once an order is processed, please allow up to 2-3 business days to prepare for shipment. Order will be included in the closest ship day once ready to ship.
- Orders placed separately but to the same address are not combined and will ship separately. If you are wanting to combine an order, please place the order together.
- Please make sure your shipping address is current and correct, otherwise the order will not be shipped if our shipping system rejects the provided address. These orders will be canceled.
- Please ensure custom options are selected at checkout on items that are customizable, otherwise the order will be canceled.
- For shipped orders, we are not responsible for lost or stolen packages due to incorrect/invalid addresses. The customer is responsible for any additional incurred charges for shipments returned due to shipping address errors on their part.
- If the package is declared "delivered" and not able to be located, we are not responsible for replacement or refund.
Returns + exchanges + cancelations
Return+ Exchange + Cancellation Policy
All sales are FINAL for sale and seasonal items.
- Due to the custom nature of our skirted leggings being processed in house, we do not offer refunds or exchanges on these items. ALL SALES ARE FINAL.
- We do offer returns and/or exchanges on full price curated items. Returns must be requested within 3 days of receiving order. Items must be unworn, unwashed and in original condition. If store credit is preferred, it is only applicable to stocked and ready to ship items.
- There is a 20% restocking fee to cancelation requests for custom orders. Once an order has been cut, we are not able to cancel the order.
All sales are FINAL for sale and seasonal items.
- Please notify us within 3 days of receiving if needing to return.
- Returns must be received within 15 days of return request confirmation.
- We do not accept returns sent back without a prior return request. Refunds and/or store credits are provided within 2-3 business days after we have received return and it is applicable for refund. Store credits must be redeemed within 90 days.
- Return shipping is not provided unless the reason for return is SLT's error.
- Seasonal and sale items are non-returnable and considered a FINAL SALE.
- Refunds are issued to the original form of payment.
