Terms and conditions
Purchasing
Hello! Thank you for visiting Sweet Lemon Thyme! Our shopping platform has changed and we couldn't be more excited about it!
Our manufactured line will be available on July 8th! This is stocked inventory, ready to ship within 1-2 business days!
We will continue taking orders on custom handcrafted-made to order items HOWEVER these will be limited. Orders will open every Wednesday, beginning July 1st. Once we hit our order limit, orders will be closed until the following Wednesday. We want to ensure orders are shipping within a reasonable time frame and in order to do so, orders will be limited.
Beginning July 1st: Made to order purchases ship within 5-7 business days on a LIMITED basis.
Beginning July 8th: Ready to ship manufacturing inventory will ship within 1-2 business days.
PLEASE NOTE: We are slowly bouncing back from the inconveniences of COVID19 and finishing processing a high volume of orders. Delays are expected on all pending orders placed prior to June 30th due to COVID19. Orders placed May 29th through June 30th will begin shipping the week of July 13th.
Our manufactured line will be available on July 8th! This is stocked inventory, ready to ship within 1-2 business days!
We will continue taking orders on custom handcrafted-made to order items HOWEVER these will be limited. Orders will open every Wednesday, beginning July 1st. Once we hit our order limit, orders will be closed until the following Wednesday. We want to ensure orders are shipping within a reasonable time frame and in order to do so, orders will be limited.
Beginning July 1st: Made to order purchases ship within 5-7 business days on a LIMITED basis.
Beginning July 8th: Ready to ship manufacturing inventory will ship within 1-2 business days.
PLEASE NOTE: We are slowly bouncing back from the inconveniences of COVID19 and finishing processing a high volume of orders. Delays are expected on all pending orders placed prior to June 30th due to COVID19. Orders placed May 29th through June 30th will begin shipping the week of July 13th.
Shipping
Due to social distancing guidelines, there is a delay in the transition of orders from production to shipping. Please bare with us during this time. Please allow 3-4 business days to transition from production to shipment. This is not included in your production time. Processing time has changed due to COVID19.
- Orders placed separately but to the same address are not combined and will ship separately. If you are wanting to combine an order, please place the order together.
- Please make sure your shipping address is current and correct, otherwise the order will not be shipped if our shipping system rejects the provided address. These orders will be canceled.
- We cannot change the shipping address once an order has been placed. No exceptions.
- Please ensure custom options are selected at checkout, otherwise the order will be canceled.
- Due to our product being handcrafted with custom options, we cannot change an order once it has been placed. No exceptions.
- Due to our product being handcrafted with custom options, we do not provide exchanges or refunds.
- Manufactured line purchases are returnable with a restocking fee of 15%.
- For shipped orders, we are not responsible for lost or stolen packages due to incorrect/invalid addresses. The customer is responsible for any additional incurred charges for shipments returned due to shipping address errors on their part.
- If the package is declared "delivered" and not able to be located, we are not responsible for replacement or refund
Returns + exchanges
Custom Handcrafted Made to Order Purchases:
Custom handcrafted made to order purchases are not returnable, due to the custom nature. These are final sale unless there is an error on our end.
Manufactured Line Purchases: Available July 8th
We want you to enjoy your purchase and are happy to take your return IF a manufactured line order (available July 8th) has been placed. We do ask that the merchandise be in original condition as you received it. Merchandise must be unworn, unwashed and tagged for a return to be approved.
To place a return, please contact us within 3 days of receiving your order. Once a return has been requested, please return within 15 days. Returned items that we are unaware of are not guaranteed for exchange or refund. We will not accommodate returns received after 15 days of return request.
There is a 15% restocking fee for exchanges, refunds and order cancelations. Customer is responsible for return shipping unless reason for return is error on SLT's behalf.
SEASONAL PRINTS, CLOSEOUT and CLEARANCE purchases are FINAL SALE.
Custom handcrafted made to order purchases are not returnable, due to the custom nature. These are final sale unless there is an error on our end.
Manufactured Line Purchases: Available July 8th
We want you to enjoy your purchase and are happy to take your return IF a manufactured line order (available July 8th) has been placed. We do ask that the merchandise be in original condition as you received it. Merchandise must be unworn, unwashed and tagged for a return to be approved.
To place a return, please contact us within 3 days of receiving your order. Once a return has been requested, please return within 15 days. Returned items that we are unaware of are not guaranteed for exchange or refund. We will not accommodate returns received after 15 days of return request.
There is a 15% restocking fee for exchanges, refunds and order cancelations. Customer is responsible for return shipping unless reason for return is error on SLT's behalf.
SEASONAL PRINTS, CLOSEOUT and CLEARANCE purchases are FINAL SALE.
