Terms and conditions
Purchasing
Hello and thank you for visiting Sweet Lemon Thyme! We handcraft custom modest activewear to fit your personal and modesty preference.
If purchasing.....
In House Custom & Handcrafted (Solids, Prints, Premium Collection)
Our product is handcrafted and customized for you! We offer customizable options at checkout in current colors and prints we are offering at the time. We process orders in house which means that an individual hand cuts and crafts your order based off of custom selections at checkout. This is a very unique process and one where a lot of time and attention to detail is put in to each order. Due to this shopping platform, there is a processing time of 7-10 business days (excluding holidays and weekends). Also, due to the custom and handcrafted nature of our product, we only accept a limited amount of orders at a time. We restock availability on Mondays and Thursdays.
Quick Ship
Ready to ship items! These items are not customizable. Ships within 1-2 business days.
Clearance Items
Clearance items that are ready to ship! These items are not customizable. Ships within 1-2 business days.
If purchasing.....
In House Custom & Handcrafted (Solids, Prints, Premium Collection)
Our product is handcrafted and customized for you! We offer customizable options at checkout in current colors and prints we are offering at the time. We process orders in house which means that an individual hand cuts and crafts your order based off of custom selections at checkout. This is a very unique process and one where a lot of time and attention to detail is put in to each order. Due to this shopping platform, there is a processing time of 7-10 business days (excluding holidays and weekends). Also, due to the custom and handcrafted nature of our product, we only accept a limited amount of orders at a time. We restock availability on Mondays and Thursdays.
Quick Ship
Ready to ship items! These items are not customizable. Ships within 1-2 business days.
Clearance Items
Clearance items that are ready to ship! These items are not customizable. Ships within 1-2 business days.
Shipping
- We ship on Tuesdays and Fridays. Once an order is processed, please allow up to 48 hours to prepare for shipment. Order will be included in the closest ship day once ready to ship.
- Orders placed separately but to the same address are not combined and will ship separately. If you are wanting to combine an order, please place the order together.
- Please make sure your shipping address is current and correct, otherwise the order will not be shipped if our shipping system rejects the provided address. These orders will be canceled.
- Please ensure custom options are selected at checkout on items that are customizable, otherwise the order will be canceled.
- For shipped orders, we are not responsible for lost or stolen packages due to incorrect/invalid addresses. The customer is responsible for any additional incurred charges for shipments returned due to shipping address errors on their part.
- If the package is declared "delivered" and not able to be located, we are not responsible for replacement or refund
Returns + exchanges
HOLIDAY RETURN POLICY: Purchases made from November 27th through December 10th are eligible for return and store credit through January 8th.
As of September 15th....
All sales are FINAL on orders placed at discount, on sale or with a discount promo code.
Purchases made on or after September 15th.....
While we understand online shopping can be hit and miss, especially for new customers, due to the nature of our product being customized and handcrafted, we are unable to provide a full refund.
Orders placed prior to September 15th....
As of September 15th....
All sales are FINAL on orders placed at discount, on sale or with a discount promo code.
Purchases made on or after September 15th.....
While we understand online shopping can be hit and miss, especially for new customers, due to the nature of our product being customized and handcrafted, we are unable to provide a full refund.
- We do not offer refunds, only store credit. NO EXCEPTIONS. Store credits must be redeemed within 90 days, otherwise they are no longer valid.
- Items purchased at full retail are potentially eligible for store credit IF the item is in original and unworn condition. No exceptions. Please notify us within 3 days of receiving, otherwise it is a final sale.
- Due to the custom handcrafted nature of our product, there is a 30% restocking fee for each item.
- We are not responsible for items returned without contacting us prior to requesting a return with store credit.
- If eligible for a store credit or refund, return must be received within 15 days.
- Return shipping is not provided unless the reason for return is SLT's error.
- Any purchase made with discount code, on clearance or marked down is FINAL SALE. NO EXCEPTION.
Orders placed prior to September 15th....
- Items purchased at full retail are potentially eligible for store credit or refund IF the item is in original and unworn condition. No exceptions. Please notify us within 3 days of receiving, otherwise it is a final sale.
- Due to the custom handcrafted nature of our product, there is a 15% restocking fee.
- Items returned without contacting us will be reshipped back to original recipient address.
- If eligible for a store credit or refund, return must be received within 15 days.
- Return shipping is not provided unless the reason for return is SLT's error.
- Any purchase made with discount code, on clearance or marked down is FINAL SALE. NO EXCEPTION.
